Please note - we are experiencing a company-wide internet and phone outage across our facility. Services are not scheduled to be restored until Tuesday, Oct 24th. Thank you for your patience.
Careers
Full-Time Member Services Team
Be the welcoming face of High 5! As a Member Services Team Member, you’ll serve as the first point of contact for families, support all programs, and keep our front desk running smoothly. Member Services acts at the center of all High 5 programs. This role is perfect for someone who is energetic and exhibits excellent customer service and multitasking skills. Bilingual (Spanish and English) encouraged, and expertise in sales and/or basic marketing preferred. This role is full-time Monday- Friday (1PM - 9PM), with occasional rotating Saturdays (8AM – 2PM). Join us and make an impact every day!
Duties and Responsibilities
- Provide excellent service to all students, families, and co-workers
- Create and maintain a welcoming, caring and professional environment for all
- Work in a team environment, build and maintain healthy, cooperative relationships
- Communicate positively and effectively
- Adhere to all policies and procedures both organizationally and departmentally
- Successfully execute annual Member Services budget while carefully managing expenses and surpassing monthly revenue goals.
- Supply excellent support to our families
- Resolve issues for families
- Communicate programs and answer questions
- Enroll families in programs
- Answer phones and direct as needed
- Be on time and prepared for duties
- Following all opening and closing procedures
- Cleaning and maintaining the lobby
- Give tours of the facility
- Administrative support for all programs
- Accurately post billing and payments in multiple platforms
- Educate families of our programs and encourage to enroll
- Complete additional duties as assigned by their supervisor
- Event planning background
- Basic Marketing background
Qualifications
- Excellent interpersonal, communication and problem-solving skills
- Satisfactory Criminal Reference Check
- First Aid, CPR and AED certified, can be provided by High 5
- Microsoft office products experience
- Basic Marketing Experience
- Sales Experience
- Flexible schedule with the ability to work an occasional Saturday
Skills
- Commitment to High 5’s Mission and Core Values
- Highly motivated, enthusiastic, patient, responsible and committed to assisting the program achieve its highest level of performance and impact.
- Ability to work in a fast-paced environment and multi-task
- Ability to communicate at a high level to both children and parents
- Ability to problem solve and critically think through daily situations
- Ability to learn multiple software platforms
- Bilingual is a plus
Expectations:
- Be accepting of ALL children, parents and staff without regard to race, creed, abilities, religion, socioeconomic status, or sexual orientation
- At all times, model, reinforce and abide by the High 5’s core values, its policies and procedures
- Build positive, meaningful and caring relationships with parents, children and High 5 staff
- Attend all meetings pertinent to this position
- Maintain and support all procedures that ensure the safety of children, parents and staff
- Always wear appropriate staff shirt and clothing
- Report to all scheduled shifts on time
- Be knowledgeable and adhere to all policies and procedures
- Clock in and out consistently and timely
- Perform additional tasks as needed or requested
- High 5, Inc. is a drug free workplace!